The Customer Service Agent is the central point of contact for patients and caregivers, ensuring high satisfaction by providing good and efficient service around our medical devices
Job Summary
The Customer Service Agent is the central point of contact for patients and caregivers, ensuring high satisfaction by providing good and efficient service around our medical devices.
Your tasks are diverse and focus on delivering substantive service and ensuring correct administration, including handling technical malfunctions and remote data analysis.
We offer a temporary contract with the prospect of a permanent position, a versatile role with social relevance, and opportunities for further development.
Matching Summary
The Customer Service Agent is the central point of contact for patients and caregivers, ensuring high satisfaction by providing good and efficient service around our medical devices.
Skills & Requirements
Must-have
patient and caregiver support
medical device information
technical troubleshooting
patient administration
Dutch language proficiency
Nice-to-have
empathetic communication
stress resilience
maintaining overview
ability to probe deeply
Key Requirements
MBO-4 or HBO work and thinking level
Demonstrable affinity with the medical sector
Excellent Dutch language skills (spoken and written)