Base: not specified; bonus/equity: not specified; ...
Sonata policy admin system support
Daily operational tasks
Incident and defect management
The analyst plays a key role in supporting Sonata systems and processes by managing daily operational tasks, resolving incidents, and ensuring smooth execution of BAU activities
Job Summary
The analyst plays a key role in supporting Sonata systems and processes by managing daily operational tasks, resolving incidents, and ensuring smooth execution of BAU activities.
This role works closely with IT, Operations, and other business teams to maintain service quality and deliver timely resolutions.
At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond.
Matching Summary
The analyst plays a key role in supporting Sonata systems and processes by managing daily operational tasks, resolving incidents, and ensuring smooth execution of BAU activities.
Salary
Base: Not specified; Bonus/Equity: Not specified; Benefits: 18% pension scheme, 38 days annual leave, Share Save, Share Incentive Plan, Inspiring Families policy, Private Healthcare, Critical Illness cover, Life Assurance
Skills & Requirements
Must-have
Sonata policy admin system support
Daily operational tasks
Incident and defect management
ServiceNow ticket management
Regression testing support
Controls and reporting
Nice-to-have
Proactive improvement seeking
Adaptable to change
Clear and simple communication
Strong attention to detail
Positive attitude and drive
Self-learner
Key Requirements
Experience of system problem analysis
Experience with Retirement Account administration systems