Supervisor De Onboarding

ABC Fitness

Brazil, Brazil
On-site
Saas or startup experience
Onboarding or customer success
Operational indicators tracking
ABC Fitness is seeking a Supervisor of Onboarding to enhance the efficiency and effectiveness of their client onboarding processes. The ideal candidate will have a background in SaaS or startups, strong analytical skills, and a proactive mindset to drive continuous improvements

Job Summary

  • The Supervisor of Onboarding will partner directly with the Onboarding Manager to support the area's evolution through organization, structuring, and continuous process improvement.
  • We are looking for someone with an analytical profile, initiative, and a growth-oriented mindset who wants to actively contribute to making onboarding more efficient, predictable, and focused on real activation of EVO Platform clients.
  • ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world, supporting 30K clubs, 650K coaches, and 40M members.

Matching Summary

Match Score: 85

ABC Fitness is seeking a Supervisor of Onboarding to enhance the efficiency and effectiveness of their client onboarding processes. The ideal candidate will have a background in SaaS or startups, strong analytical skills, and a proactive mindset to drive continuous improvements.

Skills & Requirements

Must-have

  • SaaS or startup experience
  • Onboarding or customer success
  • Operational indicators tracking
  • Process organization and improvement
  • Analytical and data-driven approach
  • Proactive with ownership mentality

Nice-to-have

  • Continuous process improvement
  • B2B high-volume operations
  • Churn and activation metrics
  • Operational efficiency methodologies
  • English or Spanish fluency

Key Requirements

  • Previous experience in SaaS, startups, or fast-paced growth environments
  • Experience in onboarding, implementation, customer success, or operations
  • Familiarity with operational indicators and performance tracking
  • Experience with process organization and identifying improvements
  • Analytical skills and comfort with data
  • Proactive profile with a sense of ownership and initiative
  • Good communication and collaborative work skills

Work Rights

Not specified

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