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Sarasota County Libraries is seeking a Business Operations Professional II focused on billing and customer service. The role requires expertise in financial processes related to water and sewer billing, collaboration with various internal teams, and a commitment to maintaining operational integrity and customer satisfaction.
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Job Summary
Ensure accuracy and integrity of the Customer Information System (CIS) through audits, monitoring, and validation of updates and rates.
Investigate and resolve complex customer and vendor inquiries using data analysis, field verification, and system research.
Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more!
Matching Summary
Match Score: 75
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Sarasota County Libraries is seeking a Business Operations Professional II focused on billing and customer service. The role requires expertise in financial processes related to water and sewer billing, collaboration with various internal teams, and a commitment to maintaining operational integrity and customer satisfaction.
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Salary
Base: $64,812.80 - $69,014.40/ annually; Bonus/Equity: Not specified; Benefits: Health, Dental, Vision, Life Insurance, Disability, FSA, EAP, FRS
Skills & Requirements
Must-have
Customer Information System (CIS) management
Water and sewer billing procedures
Rate structure analysis
Data analysis and reporting
System security and user access management
Nice-to-have
Collaboration with internal teams
Exceptional customer service
Process improvement initiatives
Mentoring and coaching staff
Key Requirements
Bachelor's degree or 2 years of job-related experience
6 years of professional job-related experience
Related professional program/project management experience
Intermediate to advanced Microsoft Office Suite skills