Service-experte Für Das Schadenmanagement Eines Premium-automobilherstellers (m/w/div.)
Bosch Service Solutions Magdeburg GmbH
Magdeburg, Germany
On-site
Telephone and written customer consultation
Document verification and completeness checks
Independent decision making on case progression
Bosch Service Solutions Magdeburg GmbH is seeking a Service Expert for damage management related to leasing and financing vehicles, requiring strong communication skills and a customer-oriented approach. The role involves advising clients, handling documentation, and making independent decisions regarding claims
Job Summary
The role involves providing telephone and written advice regarding damage cases for leasing and financing vehicles to both commercial and private customers.
Employees are responsible for verifying document completeness, making independent decisions on case handling, and closing files after documentation.
The company fosters a culture of diversity and inclusion where team members work together informally using 'du' (informal you).
Matching Summary
Match Score: 85
Bosch Service Solutions Magdeburg GmbH is seeking a Service Expert for damage management related to leasing and financing vehicles, requiring strong communication skills and a customer-oriented approach. The role involves advising clients, handling documentation, and making independent decisions regarding claims.
Skills & Requirements
Must-have
Telephone and written customer consultation
Document verification and completeness checks
Independent decision making on case progression
Nice-to-have
Open, reliable, and customer-oriented personality
Strong communication skills
First experience in telephone customer support
Key Requirements
Completed vocational training in commercial or technical field