Patient Service Representative (psr) - Clinic

Advocate Aurora Health

Chicago, Illinois, US
Base: $19.80 - $29.70 ph; bonus/equity: not specif...
High school diploma or equivalent
One to two years customer service experience
Experience handling difficult callers
The role involves providing efficient, high-quality service to patients through registration, scheduling, and billing inquiries in a busy clinic setting

Job Summary

  • The role involves providing efficient, high-quality service to patients through registration, scheduling, and billing inquiries in a busy clinic setting.
  • Employees must be available for a rotating schedule including late nights, weekends, and holidays to meet the needs of a large variety of specialties.
  • Advocate Health offers comprehensive benefits including health insurance, retirement plans, and educational assistance programs.

Matching Summary

The role involves providing efficient, high-quality service to patients through registration, scheduling, and billing inquiries in a busy clinic setting.

Salary

Base: $19.80 - $29.70 per hour; Bonus/Equity: Not specified; Benefits: Comprehensive suite including PTO, health/welfare, and retirement match

Skills & Requirements

Must-have

  • High school diploma or equivalent
  • One to two years customer service experience
  • Experience handling difficult callers
  • CRT/PC experience in customer service
  • Ability to work rotating weekends and holidays

Nice-to-have

  • Spanish speaker preferred
  • Working knowledge of eClinicalWorks system
  • Strong communication skills
  • Ability to solve complex patient problems
  • Experience with chronic management documentation

Key Requirements

  • High school diploma or equivalent
  • 1-2 years related customer service experience
  • Experience handling difficult customers

Work Rights

Not specified

Tailored Resume

Cover Letter