Join AIG as a Customer Care Consultant to play your part in reimagining how customers manage risk and grow your skills
Job Summary
Join AIG as a Customer Care Consultant to play your part in reimagining how customers manage risk and grow your skills.
The Customer Care team provides multi-channel support across all consumer and commercial products, focusing on an elevated, personalized customer experience.
AIG offers a Total Rewards Program focused on health, wellbeing, financial security, and professional development, alongside a culture of inclusion and belonging.
Matching Summary
Join AIG as a Customer Care Consultant to play your part in reimagining how customers manage risk and grow your skills.
Skills & Requirements
Must-have
Multi-channel customer support
Policy servicing and renewals
Customer Relationship Management (CRM)
Contact Centre KPIs
High service delivery standards
Problem resolution and feedback
Nice-to-have
Embrace change and company vision
Positive working relationships
Contribute to continuous improvement
Proactive product promotion
Key Requirements
Relevant customer service experience in contact center
Bilingual in English and Bahasa Melayu/Mandarin or Tamil