Customer Experience Specialist

TaxBit Inc

Singapore, Singapore
On-site
Enterprise saas customer support experience
Zendesk ticketing system familiarity
Business level english fluency
TaxBit Inc is seeking a Customer Experience Specialist to support its expansion into Singapore. The role involves providing exceptional customer support for Taxbit’s SaaS offerings, ensuring clients receive accurate information promptly

Job Summary

  • Taxbit is seeking a Customer Experience Specialist to help launch its new Singapore office as part of global expansion in the APAC region.
  • The role involves acting as the initial point of communication for enterprise clients via a ticketing system while resolving issues on Crypto Tax and Accounting platforms.
  • Candidates must be legally authorized to work in Singapore without company-sponsored visa support and possess business-level fluency in English.

Matching Summary

Match Score: 85

TaxBit Inc is seeking a Customer Experience Specialist to support its expansion into Singapore. The role involves providing exceptional customer support for Taxbit’s SaaS offerings, ensuring clients receive accurate information promptly.

Skills & Requirements

Must-have

  • Enterprise SaaS customer support experience
  • Zendesk ticketing system familiarity
  • Business level English fluency
  • Crypto tax and accounting domain knowledge
  • 24/7 rotational on-call incident response

Nice-to-have

  • Mandarin language proficiency
  • Blockchain or cryptocurrency data experience
  • Linear project management tool usage
  • Self-starter attitude with eagerness to learn

Key Requirements

  • 1+ years of Customer Support experience
  • Legal authorization to work in Singapore without sponsorship
  • Proficiency in Excel for data organization and analysis

Work Rights

Must have valid Employment Pass or Permanent Resident status

Tailored Resume

Cover Letter