Customer Service Clerk

Old Dominion Shipping Inc

Knoxville, TN, United States
Respond to customer issues
Answer phones and respond to emails
Scan documents into computer system
This role will successfully provide exceptional customer service duties in the service center, as well as support to other members of Old Dominion in a fast-paced high call volume environment

Job Summary

  • This role will successfully provide exceptional customer service duties in the service center, as well as support to other members of Old Dominion in a fast-paced high call volume environment.
  • We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success.
  • As a Full Time member of our Family, you and your family are eligible to receive: Great Health Benefits including a Zero premium medical plan for employee only coverage Vision & Dental Short Term & Long Term Disability Flex Spending Accounts 401k Retirement plan with company match and additional company annual discretionary match opportunity Life Insurance Wellness Program Tuition Reimbursement for Drivers and Technicians Training and growth opportunities to build a career

Matching Summary

This role will successfully provide exceptional customer service duties in the service center, as well as support to other members of Old Dominion in a fast-paced high call volume environment.

Skills & Requirements

Must-have

  • Respond to customer issues
  • Answer phones and respond to emails
  • Scan documents into computer system
  • Provide rate quotes and sales bids
  • Handle multiple requests and priorities

Nice-to-have

  • Innovative solutions
  • Exceed expectations
  • Family spirit culture
  • Work-life balance
  • Dynamic team environment

Key Requirements

  • High School diploma or equivalent preferred
  • 1 year of customer service experience
  • Proficiency with Microsoft Office
  • AS400 experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter