This permanent role is based in Mascot, NSW, and reports to the Operations Manager, focusing on delivering premium customer service to enhance market leadership
Job Summary
This permanent role is based in Mascot, NSW, and reports to the Operations Manager, focusing on delivering premium customer service to enhance market leadership.
The position involves managing timesheets, invoicing, job orders, customer reports, and maintaining customer portals while collaborating with various teams to meet customer requirements.
Otis is a global leader in elevator manufacturing and service with a diverse workforce committed to innovation, safety, and quality, offering opportunities for growth and development.
Matching Summary
This permanent role is based in Mascot, NSW, and reports to the Operations Manager, focusing on delivering premium customer service to enhance market leadership.
Skills & Requirements
Must-have
Customer service focus
Timesheet and invoice processing
Job booking and closing
Customer portal management
Microsoft and IT platform proficiency
Team collaboration
Nice-to-have
Process improvement facilitation
Debt collection assistance
Adaptability and agility
Strong verbal and written communication
Key Requirements
Higher School Certificate or relevant tertiary education
3-5 years experience in project coordination or customer service
Experience in construction, engineering or elevator industry administration