Customer Insight Manager

Caterpillar Inc.

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Customer needs and satisfaction
Analyze organization's strengths and weaknesses
Develop and manage sales programs
** Caterpillar Inc. is seeking a Customer Insight Manager to lead the development and execution of the commercial strategy for assigned products and markets. The role requires strong analytical skills, customer focus, and the ability to manage sales programs while promoting a culture of safety and collaboration. **

Job Summary

  • Lead development and execution of commercial strategy of assigned products and/or markets, identifying key opportunities to research, develop, implement, and continuously improve distribution and dealer coverage to maximize growth and customer reach.
  • Responsibilities include identifying and analyzing organizational strengths and weaknesses, supervising staff, developing sales programs, managing a sales force to achieve goals, and assessing dealer coverage to identify and address gaps.
  • The role requires building strong relationships with dealers and internal stakeholders, influencing decisions to optimize coverage strategies, and promoting a strong safety culture across all distribution activities.

Matching Summary

Match Score: 75

** Caterpillar Inc. is seeking a Customer Insight Manager to lead the development and execution of the commercial strategy for assigned products and markets. The role requires strong analytical skills, customer focus, and the ability to manage sales programs while promoting a culture of safety and collaboration. **

Skills & Requirements

Must-have

  • customer needs and satisfaction
  • analyze organization's strengths and weaknesses
  • develop and manage sales programs
  • manage and direct a sales force
  • dealer coverage and representation
  • business development growth opportunities

Nice-to-have

  • strong safety culture
  • zero-incident mindset
  • effective communication concepts
  • negotiate successfully across organization
  • relationship management techniques

Key Requirements

  • Working Knowledge of Customer Focus
  • Working Knowledge of Industry Knowledge
  • Working Knowledge of Decision Making and Critical Thinking
  • Extensive Experience in Effective Communications
  • Working Knowledge of Negotiating
  • Working Knowledge of Relationship Management
  • Working Knowledge of Distribution Center Management
  • Working Knowledge of Business Development
  • Working Knowledge of Value Selling
  • Working Knowledge of Cross-Team Integration

Work Rights

Not specified

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