Casual Customer Service Executive

The Arsenal Football Club Plc

London, United Kingdom
On-site
Excellent written communication skills
Advanced microsoft office skills
Ability to work accurately at pace
The role involves delivering exceptional supporter service by responding to Arsenal Direct email queries in a professional and timely manner

Job Summary

  • The role involves delivering exceptional supporter service by responding to Arsenal Direct email queries in a professional and timely manner.
  • Candidates will collaborate with call centre, warehouse teams, and external partners to resolve complex queries regarding orders and payments.
  • The position requires flexibility to work variable hours during key seasonal trading periods while maintaining accuracy and a positive approach.

Matching Summary

The role involves delivering exceptional supporter service by responding to Arsenal Direct email queries in a professional and timely manner.

Skills & Requirements

Must-have

  • Excellent written communication skills
  • Advanced Microsoft Office skills
  • Ability to work accurately at pace
  • Confidence using multiple systems
  • Flexibility for seasonal trading periods

Nice-to-have

  • Passion for customer service
  • Collaborative approach with partners
  • Continuous improvement mindset
  • Detail-focused in fast-paced environment

Key Requirements

  • Completion of DBS check prior to starting employment
  • Availability for variable hours throughout the year

Work Rights

Not specified

Tailored Resume

Cover Letter