Field Applications Scientist (qa Focused)

PPD (Thermo Fisher)

Customer quality partner
Customer advocate
Investigate quality concerns
Act as a trusted quality partner and customer advocate, ensuring that customer voices are reflected in our processes and continuous improvement efforts

Job Summary

  • Act as a trusted quality partner and customer advocate, ensuring that customer voices are reflected in our processes and continuous improvement efforts.
  • Serve as the primary QA liaison between customers and global manufacturing sites to ensure effective investigation and timely resolution of issues.
  • This role requires balancing customer advocacy with internal quality standards to ensure sustainable, compliant, and scalable solutions.

Matching Summary

Act as a trusted quality partner and customer advocate, ensuring that customer voices are reflected in our processes and continuous improvement efforts.

Skills & Requirements

Must-have

  • customer quality partner
  • customer advocate
  • investigate quality concerns
  • resolve quality concerns
  • customer feedback analysis
  • customer audit support

Nice-to-have

  • continuous improvement
  • customer-facing communications
  • global manufacturing sites
  • cross-functional collaboration

Key Requirements

  • Bachelor’s Degree and 5+ years of experience
  • Advanced Degree and 3+ years of experience
  • Quality, Regulatory, or related scientific roles
  • Working knowledge of quality management systems
  • Experience in customer complaint handling
  • Strong communication and presentation skills
  • Ability to travel up to 60%

Work Rights

Not specified

Tailored Resume

Cover Letter