ING Australia is seeking a Senior Manager for their Customer Experience Centre of Excellence, focused on enhancing customer engagement and satisfaction. The role emphasizes customer-centric strategies, insights-driven decision-making, and cross-functional leadership
Job Summary
At ING, we believe in creating an environment where people can thrive — at work and in life.
As our Senior Manager, Customer Experience CoE, you’ll help shape the future of banking at ING Australia — turning powerful customer insights into meaningful action, lifting our enterprise NPS ambition, and embedding customer centricity deep into how the organisation thinks, decides, and delivers.
We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box.
Matching Summary
Match Score: 85
ING Australia is seeking a Senior Manager for their Customer Experience Centre of Excellence, focused on enhancing customer engagement and satisfaction. The role emphasizes customer-centric strategies, insights-driven decision-making, and cross-functional leadership.
Skills & Requirements
Must-have
Customer Experience strategy
Voice of the Customer insights
Redesign customer journeys
Customer centric capability building
Deliver measurable uplift
Nice-to-have
Relentless customer mindset
Exceptional commercial judgement
Influential leadership
Analytical strength and insight generation
Action oriented energy
Key Requirements
Minimum twelve (12) months in current role (internal applicants)