Patient Portal Rep

Callowayhealth

Pyy range $21.85 - $32.80; premium pyy such as shi...
Not specified
Excellent customer service skills
Resolve customer issues
Research and document calls
Callowayhealth is seeking a Patient Portal Representative to join their Enterprise Revenue Cycle team, focusing on customer service and support in a healthcare environment. The role requires strong communication skills and the ability to navigate multiple systems, with a work schedule of second shift hours

Job Summary

  • The Patient Portal Rep will be responsible for resolving customer issues, researching information, and documenting calls on a computer.
  • Advocate Health offers a comprehensive suite of Total Rewards, including competitive compensation, generous retirement offerings, and programs that invest in career development.
  • Advocate Health is the third-largest nonprofit, integrated health system in the United States, committed to providing equitable care for all.

Matching Summary

Match Score: 75

Callowayhealth is seeking a Patient Portal Representative to join their Enterprise Revenue Cycle team, focusing on customer service and support in a healthcare environment. The role requires strong communication skills and the ability to navigate multiple systems, with a work schedule of second shift hours.

Salary

Pay Range $21.85 - $32.80; Premium pay such as shift, on call, and more based on a teammate's job; Opportunity for annual increases based on performance

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Resolve customer issues
  • Research and document calls
  • Skilled with computers
  • Navigate multiple systems

Nice-to-have

  • Listen and respond with empathy
  • Build rapport and understanding
  • Work independently and as a team
  • Adapt well to change

Key Requirements

  • High School Graduate
  • 2 years customer service experience
  • 2 years release of information experience
  • 2 years health information records experience
  • Healthcare environment experience

Work Rights

Not specified

Tailored Resume

Cover Letter