Manage and execute timely and accurate responses to quality complaints, potentially owning entire E2E customer complaints based on business criteria
Job Summary
Manage and execute timely and accurate responses to quality complaints, potentially owning entire E2E customer complaints based on business criteria.
Utilize project management, process improvement, customer service, and communication skills to analyze and manage internal and external quality excellence.
Apply analytical skills for interpretation of trends or data, and participate in developing global complaint processes and solutions.
Matching Summary
Manage and execute timely and accurate responses to quality complaints, potentially owning entire E2E customer complaints based on business criteria.
Skills & Requirements
Must-have
Quality complaint analysis
Customer satisfaction enhancement
SAP, Salesforce, CIR, Power BI, EXCEL
Graveyard shift schedule
English and Spanish language proficiency
Nice-to-have
Innovative solutions to complex problems
Project management skills
Process improvement expertise
Cross-functional team support
Key Requirements
Bachelor’s degree or higher
Three (3) years of relevant experience
Experience in SAP, Salesforce, CIR, Power BI, EXCEL