Not specified; bonus available; pension, holiday, ...
Hybrid
Experience producing operational forecasts
Proficiency with complex excel models
Proven experience coaching small teams
This role involves leading a small team responsible for producing medium and long-term customer demand forecasts across critical contact centre process areas
Job Summary
This role involves leading a small team responsible for producing medium and long-term customer demand forecasts across critical contact centre process areas.
The position offers immediate access to core benefits including a pension scheme, bonus, generous holiday entitlement, and private medical insurance.
Candidates are encouraged to apply if they identify with under-represented groups, as the company is committed to creating diverse and inclusive teams.
Matching Summary
This role involves leading a small team responsible for producing medium and long-term customer demand forecasts across critical contact centre process areas.
Salary
Not specified; Bonus available; Pension, holiday, medical insurance included
Skills & Requirements
Must-have
Experience producing operational forecasts
Proficiency with complex Excel models
Proven experience coaching small teams
Strong stakeholder management skills
Nice-to-have
Interest in forecasting and planning
Ability to communicate capacity plans simply
Commitment to diversity and inclusion
Key Requirements
Experience in operational forecasting environments