Customer Service Advisor

Greystar

Dublin, Ireland
Exceptional resident living
Comprehensive front of house service
Respond to customer queries
The Customer Service Associate works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals

Job Summary

  • The Customer Service Associate works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.
  • Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
  • Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.

Matching Summary

The Customer Service Associate works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.

Skills & Requirements

Must-have

  • Exceptional resident living
  • Comprehensive front of house service
  • Respond to customer queries
  • Sales and leasing activities
  • Chase outstanding rent arrears
  • Health and Safety compliance

Nice-to-have

  • Positive memorable experience
  • Relationship building skills
  • Adaptable to changing environment
  • Enthusiasm to deliver exceptional experience

Key Requirements

  • Good level of general education
  • Proficient in Microsoft Office
  • Excellent customer service skills
  • Significant customer facing experience
  • Good team player
  • Ability to act autonomously
  • Fluent English verbal and written communication
  • Excellent organisation skills
  • Ability to multitask and prioritise
  • Numerical skills
  • Self and culturally aware
  • Flexible approach to work

Work Rights

Not specified

Tailored Resume

Cover Letter