Change & Problem Manager

Kyndryl

Not specified; not specified; not specified
Hybrid
3+ years it operations experience
Intermediate to advanced itil 4 knowledge
Servicenow change problem incident modules
Kyndryl is seeking a Change & Problem Manager to oversee Change Enablement and Problem Management practices, ensuring service stability and continuous improvement. The ideal candidate will have a strong background in IT operations, IT service management, and risk control, with hands-on experience using enterprise ITSM tools

Job Summary

  • The role focuses on governing Change Enablement and Problem Management practices to ensure service stability and controlled operational risk across the organization.
  • Candidates will drive root cause analysis for high-impact incidents and ensure corrective actions are implemented to prevent recurrence of service disruptions.
  • Kyndryl offers a flexible, supportive environment with Be Well programs designed to support financial, mental, physical, and social health.

Matching Summary

Match Score: 85

Kyndryl is seeking a Change & Problem Manager to oversee Change Enablement and Problem Management practices, ensuring service stability and continuous improvement. The ideal candidate will have a strong background in IT operations, IT service management, and risk control, with hands-on experience using enterprise ITSM tools.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 3+ years IT operations experience
  • Intermediate to advanced ITIL 4 knowledge
  • ServiceNow Change Problem Incident modules
  • Change Advisory Board participation
  • Root cause analysis coordination
  • Risk-based decision making

Nice-to-have

  • Growth mindset and customer focus
  • Collaborative cross-functional teamwork
  • Trend analysis and reporting skills
  • High availability environment experience
  • Continuous improvement initiatives

Key Requirements

  • 3+ years in IT operations or governance
  • Strong English proficiency required
  • Bachelor's degree preferred in IT or related field
  • ITIL 4 Foundation certification preferred

Work Rights

Not specified

Tailored Resume

Cover Letter