L2 technical Support (api,deployment Application ,debugging) With Trade Knowledge - Pune
Worldpay (FIS)
Pune, Maharashtra, India
API
Deployment application
Debugging
Own the triage and timely resolution of client queries, ensuring SLAs are consistently met
Job Summary
Own the triage and timely resolution of client queries, ensuring SLAs are consistently met.
Support global financial institutions using our platform by providing timely, accurate, and well-coordinated support across both technical and product-related queries.
Contribute to the continuous improvement of support workflows and processes to enhance efficiency and client experience.
Matching Summary
Own the triage and timely resolution of client queries, ensuring SLAs are consistently met.
Skills & Requirements
Must-have
API
Deployment Application
Debugging
Trade Knowledge
Financial Markets Experience
Enterprise Software Support
Client-Facing Environment
Nice-to-have
AI Knowledge
Trade Life Cycle Knowledge
Banking Experience
Key Requirements
Financial markets experience required
Experience supporting or implementing enterprise software in a client-facing environment
Strong technical capability for configuration and deployment