Customer Service Representative (after-hours)

voicelonfb.world

Philippines
On-site
Strong verbal communication skills in english
Prior customer service or call handling experience
Ability to manage multiple calls efficiently
Voicelonfb.world is seeking a reliable Customer Service Representative to provide after-hours support for their HVAC and refrigeration services. The ideal candidate should have strong communication skills and previous customer service experience, with a preference for those familiar with ServiceTitan

Job Summary

  • The company is an established commercial HVAC and refrigeration firm based in Winston-Salem, North Carolina, offering 24/7 service.
  • This role focuses on managing inbound and outbound calls to schedule service appointments accurately during after-hours operations.
  • Success in this position requires prompt professional handling of customer calls and reliable coordination of service appointments.

Matching Summary

Match Score: 75

Voicelonfb.world is seeking a reliable Customer Service Representative to provide after-hours support for their HVAC and refrigeration services. The ideal candidate should have strong communication skills and previous customer service experience, with a preference for those familiar with ServiceTitan.

Skills & Requirements

Must-have

  • Strong verbal communication skills in English
  • Prior customer service or call handling experience
  • Ability to manage multiple calls efficiently
  • Comfortable working remotely independently
  • Experience with scheduling software

Nice-to-have

  • Experience in HVAC or refrigeration industries
  • Familiarity with ServiceTitan scheduling system
  • Bilingual English Spanish capabilities

Key Requirements

  • Clear professional customer-friendly tone in English
  • Prior experience in customer service or call handling
  • Efficient management of multiple calls and scheduling tasks

Work Rights

Not specified

Tailored Resume

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