Animal Emergency Hospital is seeking a Client Service Representative to enhance client interactions and ensure exceptional customer service. The role involves managing appointments, handling calls, processing payments, and maintaining accurate client records in a fast-paced veterinary environment
Job Summary
As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction results in a positive and memorable impression.
Understand, communicate, and properly prioritize scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow.
At AmeriVet, we’re committed to your growth, development, well-being, and success, offering tailored development programs, competitive pay, and comprehensive benefits.
Matching Summary
Match Score: 85
Animal Emergency Hospital is seeking a Client Service Representative to enhance client interactions and ensure exceptional customer service. The role involves managing appointments, handling calls, processing payments, and maintaining accurate client records in a fast-paced veterinary environment.
Skills & Requirements
Must-have
Personable and skilled client service
Handle emotional clients with compassion
Maintain accurate client and pet records
Operate multi-line telephone system
Accept payments and manage cash drawer
Nice-to-have
Create a welcoming environment
Adapt to multiple situations
Deliver exceptional service
Remain calm in emergency situations
Key Requirements
HS Diploma or educational equivalent
Professional and friendly phone etiquette
Ability to properly prioritize and complete tasks simultaneously