Sr. Customer Success Manager/customer Success Manager- Paradox

Workday

Chicago, IL, US
Base: $99,800 - $149,600 usd (chicago); $90,300 - ...
Fully remote
Customer success management
Enterprise saas solutions support
Technical understanding of complex software
Paradox helps organizations reimagine recruitment with a conversational recruiting platform powered by AI to streamline hiring tasks

Job Summary

  • Paradox helps organizations reimagine recruitment with a conversational recruiting platform powered by AI to streamline hiring tasks.
  • The role involves partnering with enterprise clients globally to ensure onboarding, training, ongoing support, and account renewals or expansions.
  • Workday offers a flexible work approach combining remote and in-person time, with competitive salary, bonus plans, and stock grants.

Matching Summary

Paradox helps organizations reimagine recruitment with a conversational recruiting platform powered by AI to streamline hiring tasks.

Salary

Base: $99,800 - $149,600 USD (Chicago); $90,300 - $160,400 USD (other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer success management
  • Enterprise SaaS solutions support
  • Technical understanding of complex software
  • Global cross-functional team collaboration
  • Client onboarding and training
  • Strategic account management
  • Troubleshooting and product support

Nice-to-have

  • HR/recruiting software domain expertise
  • Executive level relationship building
  • Functional and technical mentorship
  • Account management and adoption planning
  • Excellent verbal and written communication
  • Data analysis and organization skills
  • Flexible work environment

Key Requirements

  • 7+ years customer success or account management experience (Sr. level)
  • 5+ years customer success or account management experience (Manager level)
  • 7+ years enterprise SaaS implementation/support experience (Sr. level)
  • 5+ years enterprise SaaS implementation/support experience (Manager level)
  • Technical expertise with complex software ecosystems
  • Bachelor degree or equivalent experience
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

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