Associate Engineer

Copeland

Not specified; not specified; flexible + competiti...
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Handle level 1 technical calls
Assess existing systems and user needs
Maintain incident-tracking application logs
** Copeland is seeking an Associate Engineer to join their team, focusing on providing exceptional customer service and technical support in the HVACR industry. The role involves handling technical calls, assessing user needs, and maintaining documentation, all within a company committed to sustainability and employee development. **

Job Summary

  • The primary objective is to provide exceptional Customer Service and Tech Support through phone and email contacts.
  • Employees are expected to meet or exceed required scores for monthly Quality Assurance audits while attending all necessary trainings.
  • The company invests in end-to-end development of people with flexible benefits including paid parental leave and vacation time.

Matching Summary

Match Score: 75

** Copeland is seeking an Associate Engineer to join their team, focusing on providing exceptional customer service and technical support in the HVACR industry. The role involves handling technical calls, assessing user needs, and maintaining documentation, all within a company committed to sustainability and employee development. **

Salary

Not specified; Not specified; Flexible and competitive benefits plans offered

Skills & Requirements

Must-have

  • Handle level 1 technical calls
  • Assess existing systems and user needs
  • Maintain incident-tracking application logs

Nice-to-have

  • Exceptional customer service skills
  • Effective communication abilities
  • Commitment to sustainability goals

Key Requirements

  • Attend all necessary trainings assigned
  • Meet monthly Quality Assurance audit scores

Work Rights

Not specified

Tailored Resume

Cover Letter