This position will function as first point of contact providing day-to-day comprehensive technical support to end-users in the areas of hardware, software applications, mobile devices, and network connectivity
Job Summary
This position will function as first point of contact providing day-to-day comprehensive technical support to end-users in the areas of hardware, software applications, mobile devices, and network connectivity.
The successful candidate will assume full ownership of request and incident resolution, status and tracking of individually assigned tickets, as well as complete Helpdesk tasks including initial ticket triage, prioritization and escalations.
Initiate improvements to raise the quality and efficiency of service to end users expanding knowledge base documentation and self-service opportunities.
Matching Summary
This position will function as first point of contact providing day-to-day comprehensive technical support to end-users in the areas of hardware, software applications, mobile devices, and network connectivity.
Skills & Requirements
Must-have
Windows and Mac OS X endpoints
Active Directory, Active Sync, Exchange
Google workspace Suite, Zscaler, Zoom
remote troubleshooting
Audio Visual, Audio, and Video Conferencing
Nice-to-have
team player
flexible hours
willingness to share knowledge
Key Requirements
4+ years in Desktop Support
VIP/Executive Management support experience required