Customer Insights & Data Expert

ING

Belgium
Not specified
5+ years experience in customer insights
Sql proficiency required
Genai and data automation skills
ING is seeking a Customer Insights & Data Expert in Belgium to transform data into strategic insights that influence business decisions. The ideal candidate will have extensive experience in customer insights, data analysis, and innovation, with a strong focus on customer needs and storytelling

Job Summary

  • The role involves combining data modelling with clear storytelling to translate complex data into strategic recommendations that drive decisions.
  • You will lead initiatives integrating GenAI and automation to accelerate insight generation while acting as the ambassador for the voice of the customer.
  • The team offers access to ING's Analytics Academy, opportunities to lead high-impact projects, and exposure to end-to-end bank activities across products and channels.

Matching Summary

Match Score: 85

ING is seeking a Customer Insights & Data Expert in Belgium to transform data into strategic insights that influence business decisions. The ideal candidate will have extensive experience in customer insights, data analysis, and innovation, with a strong focus on customer needs and storytelling.

Skills & Requirements

Must-have

  • 5+ years experience in customer insights
  • SQL proficiency required
  • GenAI and data automation skills
  • Strong storytelling and visualization
  • NPS steering and innovation mindset

Nice-to-have

  • Experience with SAS, Cognos, Adobe, Power BI
  • Background in research and experimentation
  • Fluency in Dutch and/or French languages
  • Deep understanding of banking datasets
  • Ability to challenge status quo

Key Requirements

  • At least 5 years relevant experience
  • Must have SQL experience
  • Excellent English language skills
  • Dutch or French language capability preferred

Work Rights

Not specified

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