ING is seeking an HR CPS Business Analyst to serve as a strategic partner, translating operational data into actionable insights for decision-making and enhancing service delivery in HR operations. The ideal candidate will have a strong background in HR analytics, SLAs, and stakeholder management, with proficiency in data visualization tools like Power BI
Job Summary
Act as a strategic partner to CPS leadership by translating operational data into insights that support decision making.
Own end-to-end SLA and KPI reporting for CPS across supported countries and HR domains including Workday transactions and payroll.
Design and maintain CPS dashboards using tools like Power BI and ServiceNow to translate complex data into clear narratives for senior stakeholders.
Matching Summary
Match Score: 85
ING is seeking an HR CPS Business Analyst to serve as a strategic partner, translating operational data into actionable insights for decision-making and enhancing service delivery in HR operations. The ideal candidate will have a strong background in HR analytics, SLAs, and stakeholder management, with proficiency in data visualization tools like Power BI.
Skills & Requirements
Must-have
Advanced Microsoft Excel proficiency
Power BI and Power Query experience
SLA and KPI reporting ownership
Workday and ServiceNow knowledge
Stakeholder management skills
Nice-to-have
Experience with Service Performance Boards
HR process transformation background
Global multi-country HR setup exposure
Continuous improvement mindset
Data-driven problem solving approach
Key Requirements
Proven experience as HR Business Analyst or Operations Analyst
Strong background in data analysis and performance management
Hands-on experience managing SLAs and KPIs in service environments