Specialist, Servicenow Platform Engineering - Operations Coordinator

Merck & Co., Inc., Rahway, New Jersey, USA

Hyderabad, India
Hybrid
Servicenow development
Servicenow operational support
Tier 1 and tier 2 operational support
Join a global healthcare biopharma company with a 130-year legacy, driven by digital technology and data-backed approaches to tackle global health threats

Job Summary

  • Join a global healthcare biopharma company with a 130-year legacy, driven by digital technology and data-backed approaches to tackle global health threats.
  • Provide tier 2 operational support for ServiceNow applications, facilitate configuration delivery, and coordinate with engineering and vendor support for production updates.
  • Our technology teams operate as business partners, proposing innovative solutions and collaborating internationally to deliver services that enhance productivity and enable innovation.

Matching Summary

Join a global healthcare biopharma company with a 130-year legacy, driven by digital technology and data-backed approaches to tackle global health threats.

Skills & Requirements

Must-have

  • ServiceNow development
  • ServiceNow operational support
  • tier 1 and tier 2 operational support
  • ServiceNow production deployed applications
  • configuration activity delivery
  • operational runbook publishing
  • follow the sun operating model

Nice-to-have

  • Enterprise collaboration tools
  • Agile development methodologies
  • passion for using data
  • digital transformation journey

Key Requirements

  • 5+ years of ServiceNow support experience
  • ServiceNow Certified Application Developer (CAS) highly desirable
  • ServiceNow Certified Implementation Specialist (CIS) highly desirable
  • In-depth knowledge of ITIL processes
  • Bachelor's degree in Computer Science or related field

Work Rights

Not specified

Tailored Resume

Cover Letter