Customer Service Representative

BMO

Hamilton, Canada
$34,750.00 - $47,250.00; not specified; health ins...
Deliver exceptional customer service
Identify customer needs
Provide financial advice
Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions

Job Summary

  • Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.
  • Supports customer requests for banking services, handling transactions, inquiries, and offering advice on digital options to make banking easy.
  • BMO is committed to an inclusive, equitable and accessible workplace, valuing diversity and offering accommodations for candidates.

Matching Summary

Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.

Salary

$34,750.00 - $47,250.00; Not specified; Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Deliver exceptional customer service
  • Identify customer needs
  • Provide financial advice
  • Handle banking transactions
  • Support digital banking options
  • Collaborate with team members
  • Follow risk and compliance policies

Nice-to-have

  • Creative problem-solving approach
  • Personalized customer experience
  • Continuous improvement mindset
  • Adaptable to schedule changes
  • Proactive in identifying opportunities

Key Requirements

  • Post-secondary degree or certification desirable
  • High-level knowledge of personal offers
  • Confident use of social media and online tools
  • Skilled in assisting digital novices
  • Basic knowledge of sales and business banking solutions
  • Verbal & written communication skills - Basic
  • Organization skills - Basic
  • Collaboration & team skills - Basic

Work Rights

Not specified

Tailored Resume

Cover Letter