Ivr Testing Analyst

Publix Serving (Civica)

India
Not specified; not specified; not specified
Cyara automation tool expertise
Ivr testing and automation scripts
Gen ai and bot testing experience

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Cyara automation tool expertise
  • IVR testing and automation scripts
  • Gen AI and BOT testing experience
  • Root cause analysis for outages
  • Banking industry domain knowledge

Nice-to-have

  • Prompt engineering skills
  • Chat Ops experience
  • Database query and rational knowledge
  • Training material development
  • Audit process compliance

Key Requirements

  • 5-7 years relevant experience
  • Bachelor's degree or equivalent
  • Experience in Financial Services
  • Sound knowledge of query & rational Data base

Work Rights

Not specified

Tailored Resume

Cover Letter