Service Delivery Executive (1 year direct contract)

SINGAPORE TELECOMMUNICATIONS LIMITED

Singapore, Singapore
Order management systems operation
Crm and ecom system configuration
Telecommunications product knowledge
The role involves validating service requests and decomposing complex orders to ensure accurate provisioning in telecommunications systems

Job Summary

  • The role involves validating service requests and decomposing complex orders to ensure accurate provisioning in telecommunications systems.
  • Candidates will configure customer accounts and manage billing ties using CRM and ECOM workflows to maintain service integrity.
  • Success requires collaborating with Sales and Credit Management teams to resolve order dependencies and update account attributes.

Matching Summary

Match Score: 85

The role involves validating service requests and decomposing complex orders to ensure accurate provisioning in telecommunications systems.

Skills & Requirements

Must-have

  • Order Management Systems Operation
  • CRM and ECOM System Configuration
  • Telecommunications Product Knowledge
  • Data Accuracy and Validation Techniques
  • Billing and Account Setup Processes

Nice-to-have

  • Cross-functional Collaboration Skills
  • Structured Communication Templates
  • Change Control Process Experience

Key Requirements

  • 1 year direct contract experience
  • Proficiency in ECOM and CRM systems
  • Knowledge of voice and data service configuration

Work Rights

Not specified

Tailored Resume

Cover Letter