Sr. Manager Service Delivery (hybrid)

Broadridge Financial Solutions Inc

Toronto, Canada
Hybrid
Production support services
Service level agreements (slas)
Client-focused
This role has direct responsibility for managing the Level 2 (L2) Production Support team across North America, while engaging with multiple internal and global teams

Job Summary

  • This role has direct responsibility for managing the Level 2 (L2) Production Support team across North America, while engaging with multiple internal and global teams.
  • The successful candidate will act as a liaison between clients and Broadridge’s technology and operations teams, ensuring smooth collaboration, timely issue resolution, and exceptional service delivery.
  • Manage and motivate remote and cross-functional teams across multiple time zones, providing strong stakeholder management at senior levels.

Matching Summary

This role has direct responsibility for managing the Level 2 (L2) Production Support team across North America, while engaging with multiple internal and global teams.

Skills & Requirements

Must-have

  • Production Support services
  • Service Level Agreements (SLAs)
  • client-focused
  • Cloud platforms, Windows, UNIX
  • Incident, Problem, Change, Event, Monitoring management
  • ITIL framework

Nice-to-have

  • collaborative and adaptable
  • ownership-driven
  • continuous improvement-oriented
  • professional and composed
  • experience working with AI

Key Requirements

  • Bachelor’s degree required
  • Minimum of 10 years’ experience
  • Experience in financial services or technology services industry
  • Experience supporting corporate actions operations
  • Experience with Cloud Solutions and global datacenters

Work Rights

Not specified

Tailored Resume

Cover Letter