Customer Tech Suppt Tech I

University of Rochester

Canandaigua, New York, United States of America
Hourly: $19.96 - $27.94; bonus/equity: not specifi...
Fully remote
First level technical support
Troubleshoot os and connectivity issues
Setup configuration of endpoint devices
The University of Rochester is defined by a deep commitment to Meliora - Ever Better, fostering an inclusive community where all can thrive

Job Summary

  • The University of Rochester is defined by a deep commitment to Meliora - Ever Better, fostering an inclusive community where all can thrive.
  • This role serves as the primary point of contact for resolving device-related operating system, connectivity, or application issues for end-users.
  • Employees must be flexible to work shifts necessary to accommodate 24/7/365 coverage, which may include nights, weekends, and holidays.

Matching Summary

The University of Rochester is defined by a deep commitment to Meliora - Ever Better, fostering an inclusive community where all can thrive.

Salary

Hourly: $19.96 - $27.94; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • First level technical support
  • Troubleshoot OS and connectivity issues
  • Setup configuration of endpoint devices
  • Travel between work sites required
  • Flexibility to work shifts nights weekends

Nice-to-have

  • Strong customer service skills
  • Logical problem-solving abilities
  • Proactive issue identification
  • 1:1 training delivery
  • Continuous learning mindset

Key Requirements

  • High School diploma or equivalent
  • 1 year of relevant experience
  • Ability to travel between work sites
  • Flexibility for 24/7/365 shift coverage

Work Rights

Not specified

Tailored Resume

Cover Letter