Customer Relations Executive

ARAG UK

All Locations
On-site
Responsive complaint handling
Manage complaint caseload
Document complaint information
ARAG UK is seeking a Customer Relations Executive for a 12-month secondment to manage and resolve complaints from customers, business partners, and solicitors. The role emphasizes effective communication and governance, requiring the candidate to inspire trust and ensure compliance in complaint handling processes

Job Summary

  • ARAG UK have an exciting new opportunity to join the Customer Relations team as a Customer Relations Executive to support the delivery of a responsive complaint handling service to customers and business partners on a 12 month secondment basis.
  • This position will give you the opportunity to gain an understanding of all complaints handling activity conducted within ARAG UK, noting and reporting findings and corrective actions through the appropriate channels.
  • The successful applicant will ensure that we have appropriate governance and escalation for complaints and adequately document information about the complaint throughout its lifecycle to enable the provision of clear and actionable MI to facilitate active complaint governance.

Matching Summary

Match Score: 85

ARAG UK is seeking a Customer Relations Executive for a 12-month secondment to manage and resolve complaints from customers, business partners, and solicitors. The role emphasizes effective communication and governance, requiring the candidate to inspire trust and ensure compliance in complaint handling processes.

Skills & Requirements

Must-have

  • Responsive complaint handling
  • Manage complaint caseload
  • Document complaint information
  • Inspire trust in relationships
  • Engage with Financial Ombudsman Service

Nice-to-have

  • Individual customer interaction
  • Clear and actionable MI provision

Key Requirements

  • 12 month secondment basis
  • Good communication skills
  • Confidence to contribute to engagement with dispute resolution services

Work Rights

Not specified

Tailored Resume

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