1 Year contract Digital Customer Engagement Specialist

AMBITION GROUP SINGAPORE PTE. LTD.

Singapore, Singapore
Not specified
Chatbot implementation and optimization
Data analysis and dashboard monitoring
Cross-functional collaboration with ui/ux teams
The Digital Customer Engagement Specialist position at Ambition Group Singapore is a one-year contract role focused on enhancing customer interactions through digital channels, particularly chatbots. The ideal candidate should have relevant experience in data management, basic analytics, and an understanding of chatbot frameworks

Job Summary

  • This role focuses on managing customer interactions and improving response workflows across digital channels such as chatbots.
  • The incumbent will collaborate with cross-functional teams to design product requirements and ensure the bot is equipped with appropriate responses.
  • Candidates must monitor daily chatbot performance on dashboards and review conversation flows to include disambiguation questions.

Matching Summary

Match Score: 75

The Digital Customer Engagement Specialist position at Ambition Group Singapore is a one-year contract role focused on enhancing customer interactions through digital channels, particularly chatbots. The ideal candidate should have relevant experience in data management, basic analytics, and an understanding of chatbot frameworks.

Skills & Requirements

Must-have

  • Chatbot implementation and optimization
  • Data analysis and dashboard monitoring
  • Cross-functional collaboration with UI/UX teams
  • Conversation flow design and disambiguation

Nice-to-have

  • CRM tool exposure like Salesforce Service Cloud
  • Experience in training distribution teams
  • Ability to interpret user journey patterns

Key Requirements

  • Minimum Diploma or Degree in relevant fields
  • At least 1 year of relevant experience
  • Hands-on data management skills

Work Rights

Not specified

Tailored Resume

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