Customer Support Specialist

DILIGENT CORPORATION

Amsterdam, Netherlands
**
Tier i support
Respond to client inquiries
Diagnose and resolve technical issues
** Diligent Corporation is seeking a Customer Support Specialist in Amsterdam to provide Tier I support, address client inquiries, and resolve technical issues. The ideal candidate should possess strong communication skills in Dutch and English, a technical aptitude, and a proactive attitude towards customer service. **

Job Summary

  • We’re looking for a technically savvy Customer Support Specialist who enjoys diving into customer issues and taking ownership of solutions.
  • You’ll be the first point of contact for our clients, ensuring issues are resolved effectively and followed up properly to guarantee a great customer experience.
  • This is an on-site / hybrid role based in Amsterdam, offering a fast-growing SaaS environment with opportunities to grow.

Matching Summary

Match Score: 75

** Diligent Corporation is seeking a Customer Support Specialist in Amsterdam to provide Tier I support, address client inquiries, and resolve technical issues. The ideal candidate should possess strong communication skills in Dutch and English, a technical aptitude, and a proactive attitude towards customer service. **

Skills & Requirements

Must-have

  • Tier I support
  • respond to client inquiries
  • diagnose and resolve technical issues
  • strong communication skills
  • Dutch and English proficiency

Nice-to-have

  • proactive thinking
  • calm under pressure
  • drive to help people
  • curiosity
  • technical aptitude

Key Requirements

  • Entry level
  • Experience of helping customers
  • Ability to think on your feet

Work Rights

Must reside in the Netherlands

Tailored Resume

Cover Letter