Banamex - Subgerente Servicio - Portales

Banamex

Excellent customer service
Manage branch resources
Promote products and services
The Service Specialist ensures an excellent level of customer service in order to achieve their full satisfaction, managing the resources of the Branch, seeking to generate from the arrival of the client to the branch "Exceptional Experiences"

Job Summary

  • The Service Specialist ensures an excellent level of customer service in order to achieve their full satisfaction, managing the resources of the Branch, seeking to generate from the arrival of the client to the branch "Exceptional Experiences".
  • Responsibilities include coordinating the application of the Attention and Operation Model, promoting products/services, intensifying self-service use, and coordinating material resources and employees.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.

Matching Summary

The Service Specialist ensures an excellent level of customer service in order to achieve their full satisfaction, managing the resources of the Branch, seeking to generate from the arrival of the client to the branch "Exceptional Experiences".

Skills & Requirements

Must-have

  • excellent customer service
  • manage branch resources
  • promote products and services
  • self-service promotion
  • client needs fulfillment

Nice-to-have

  • exceptional client experiences
  • sound ethical judgment
  • driving compliance
  • business decision risk assessment

Key Requirements

  • 2-4 years experience
  • customer service experience
  • sales experience
  • referencing experience
  • Bachelor's/University degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter