Support And Operations Specialist

Fieldwire

Paris, France
Not specified; annual performance bonus available;...
On-site
Fluent french language skills
English communication proficiency
1-2 years customer support experience
The role involves answering high-volume customer inquiries in French and English while driving issues to resolution

Job Summary

  • The role involves answering high-volume customer inquiries in French and English while driving issues to resolution.
  • Candidates will create and localize how-to guides and training materials to improve the usability of the Fieldwire platform.
  • The position offers a hybrid work model with 50% home office and 50% in-office time at the Paris region location.

Matching Summary

The role involves answering high-volume customer inquiries in French and English while driving issues to resolution.

Salary

Not specified; Annual Performance Bonus available; Complimentary insurance covered by company

Skills & Requirements

Must-have

  • Fluent French language skills
  • English communication proficiency
  • 1-2 years customer support experience
  • Troubleshooting and triage skills
  • Knowledgebase article creation

Nice-to-have

  • Experience with Zendesk or Salesforce
  • Jira bug reporting experience
  • Construction industry knowledge
  • Cross-functional project collaboration
  • Process automation interest

Key Requirements

  • 1-2 years of relevant customer-facing experience
  • Fluent written and spoken French required
  • Ability to communicate in English for internal tasks

Work Rights

Not specified

Tailored Resume

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