Patient Relations Rep Ii - Tmc/children's

Mhs Physicians of Texas

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Patient liaison and communication
Problem solving in healthcare
High customer contact experience
** The Patient Relations Rep II position at Memorial Hermann involves serving as a liaison between patients, families, and hospital staff to resolve concerns and improve patient experiences. Candidates should have 3-5 years of healthcare experience, preferably in a customer-facing role, and a strong commitment to compassionate service. **

Job Summary

  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community.
  • The position is responsible for acting as liaison between patients/families and the hospital, providing a channel for patients to seek solutions to concerns and unmet expectations.
  • The role promotes individual professional growth by meeting continuing education requirements and serving as a mentor and resource to less experienced staff.

Matching Summary

Match Score: 75

** The Patient Relations Rep II position at Memorial Hermann involves serving as a liaison between patients, families, and hospital staff to resolve concerns and improve patient experiences. Candidates should have 3-5 years of healthcare experience, preferably in a customer-facing role, and a strong commitment to compassionate service. **

Skills & Requirements

Must-have

  • patient liaison and communication
  • problem solving in healthcare
  • high customer contact experience
  • interpreting hospital policies
  • ensuring patient safety and care

Nice-to-have

  • mentoring and precepting staff
  • promoting professional growth
  • compassionate and personalized service

Key Requirements

  • High School Diploma or GED preferred
  • Three to five years healthcare experience
  • No licenses or certifications required

Work Rights

Not specified

Tailored Resume

Cover Letter