Patient Experience Coordinator

Optima Medical

Scottsdale, AZ, United States
On-site
Patient follow-up communications
Complaint tracking and resolution
Hipaa and phi policies
Optima Medical is seeking a Patient Experience Coordinator to enhance patient interactions and resolve complaints at its Scottsdale location. The ideal candidate should have at least one year of customer service and healthcare experience, strong communication skills, and familiarity with EMR systems

Job Summary

  • Optima Medical is an Arizona-based medical group with 30 locations and 120+ providers, caring for over 120,000 patients statewide.
  • Responsibilities include conducting daily follow-up communications with patients, tracking complaints to resolution, developing patient experience reports, and completing phone/text audits.
  • The company offers substantial growth opportunities, leadership and mentoring, a fun work environment, and comprehensive benefits including medical, vision, dental, 401k, and paid holidays.

Matching Summary

Match Score: 85

Optima Medical is seeking a Patient Experience Coordinator to enhance patient interactions and resolve complaints at its Scottsdale location. The ideal candidate should have at least one year of customer service and healthcare experience, strong communication skills, and familiarity with EMR systems.

Skills & Requirements

Must-have

  • Patient follow-up communications
  • Complaint tracking and resolution
  • HIPAA and PHI policies
  • Excellent communication skills

Nice-to-have

  • Team player
  • Fun work environment

Key Requirements

  • 1 year customer service experience
  • 1 year healthcare experience
  • EMR system experience preferred
  • HIPAA and PHI knowledge
  • Strong multi-tasking skills
  • Attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter