Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products with over 100 years of innovation
Job Summary
Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products with over 100 years of innovation.
The Head of Customer Experience role is a transformation position focused on building a scalable and future-proof CX organization with direct impact on growth, efficiency, and customer satisfaction.
The position offers an impactful leadership role with direct influence on customer experience and business results in a dynamic, international environment with ambitious growth plans.
Matching Summary
Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products with over 100 years of innovation.
Skills & Requirements
Must-have
Customer experience strategy development
Operational excellence and process improvement
Digital tools and CRM adoption
Cross-functional stakeholder management
High-performing team leadership
Data-driven decision making
Nice-to-have
Entrepreneurial mindset
Continuous improvement culture
Coaching and capability building
Bilingual communication skills
Key Requirements
8–12+ years experience in customer experience or operations
Experience with operational improvement and transformation programs
Experience in complex cross-functional environments
Proficiency with digital tools, CRM systems, and CX technology
Strong leadership skills building high-performing teams