Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes and customer service requests
Job Summary
Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes and customer service requests.
Manages and coordinates the end-to-end customer experience from order to installation by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements.
Resolves customer service issues for complex, multi-country or multi-regional accounts and acts as a liaison between customers and appropriate internal organizations.
Matching Summary
Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes and customer service requests.
Skills & Requirements
Must-have
order fulfillment processes
customer service requests
end-to-end order status management
repair calibration requests
product changes or returns
accounts receivable collections
invoicing requirements
contract issues administration
lease administration
customer sales contracts
product shipment
multi-country regional accounts
internal organizations liaison
production shipping schedule changes
price changes
Nice-to-have
broad knowledge of customer situations
company processes knowledge
local laws knowledge
financial requirements knowledge
international compliance requirements knowledge
business opportunities identification
project management skills
multi-language proficiency
Key Requirements
Bachelor's or Master's Degree or equivalent
Post-graduate certification and/or license may be required