Channel Responsible – Client & Customer Portals

Intrum

5+ years leading operational improvement
Digital channel shift journey experience
It transformation background required
This role provides senior operational leadership for the rollout, adoption, and value realization of Intrum's Client & Customer Portals

Job Summary

  • This role provides senior operational leadership for the rollout, adoption, and value realization of Intrum's Client & Customer Portals.
  • A key priority is to drive a Groupwide channel shift from traditional channels towards digital self-service by setting agendas and roadmaps.
  • The company offers a challenging career in an international environment with a supportive culture where effort counts.

Matching Summary

This role provides senior operational leadership for the rollout, adoption, and value realization of Intrum's Client & Customer Portals.

Skills & Requirements

Must-have

  • 5+ years leading operational improvement
  • Digital channel shift journey experience
  • IT transformation background required
  • Debt collection or financial services industry
  • Senior stakeholder management skills
  • Change management capabilities

Nice-to-have

  • Strong influencing skills
  • Disciplined delivery approach
  • Supportive culture fit
  • International environment experience
  • High level communication skills

Key Requirements

  • +5 years experience in digital channels
  • Background in IT or IT transformations
  • Experience in debt collection or financial services

Work Rights

Not specified

Tailored Resume

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