You’ll play a key hands-on role in delivering the backend integrations, APIs, and platform capabilities that underpin a large-scale Contact Centre transformation across the Group
Job Summary
You’ll play a key hands-on role in delivering the backend integrations, APIs, and platform capabilities that underpin a large-scale Contact Centre transformation across the Group.
You’ll work on complex, high-impact systems that unify voice and messaging channels, integrate deeply with enterprise services, and support real-time, AI-driven agent assistance—while meeting stringent security, privacy, and resilience requirements.
We offer flexible ways of working, with roles based in Sydney or Melbourne, and a balance of in-office collaboration and flexibility.
Matching Summary
You’ll play a key hands-on role in delivering the backend integrations, APIs, and platform capabilities that underpin a large-scale Contact Centre transformation across the Group.