Base: $15.00 - $21.68ph; bonus/equity: bonus or in...
Fully remote
Resolve third-party order issues
Handle post sale inquiries
Maintain seller ratings and feedback
Ferguson is a Fortune 500 company with a mission to make customers' complex projects simple, successful, and sustainable
Job Summary
Ferguson is a Fortune 500 company with a mission to make customers' complex projects simple, successful, and sustainable.
Marketplace Customer Service Representatives resolve third-party order issues, handle post-sale inquiries, and maintain seller ratings through exceptional support.
Ferguson offers a holistic approach to benefits, supporting mental, physical, and financial well-being with inclusive enhancements.
Matching Summary
Ferguson is a Fortune 500 company with a mission to make customers' complex projects simple, successful, and sustainable.
Salary
Base: $15.00 - $21.68/hour; Bonus/Equity: Bonus or Incentive Plan eligible; Benefits: Health, dental, vision, PTO, 401(k) with match, mental health coverage, family building benefits, etc.
Skills & Requirements
Must-have
Resolve third-party order issues
Handle post sale inquiries
Maintain seller ratings and feedback
Utilize internal tools and portals
Provide exceptional customer support
Communicate trends and inconsistencies
Nice-to-have
Proactively solve problems
Adapt and grow continuously
Collaborate on process improvements
Contribute to team meetings
Seek clarification and improvement opportunities
Key Requirements
6+ months customer service experience at Ferguson
Demonstrate great written and verbal communication