Customer Services Coordinator

Caterpillar UK

Champaign, IL, USA
Base: $72,360.00 - $108,540.00; bonus/equity: ince...
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Customer focus
Service excellence
Problem solving
** Caterpillar UK is seeking a Customer Services Coordinator to enhance customer satisfaction by managing orders and resolving issues within their Product Support and Logistics Division. This on-site role in Champaign or Morton, IL, requires strong customer service skills and offers a competitive salary and benefits. **

Job Summary

  • As a Customer Services Coordinator, you will deliver & enhance customer satisfaction by assisting customers with orders and the timely receipt of product whilst also driving incremental sales with the assigned customer base.
  • This role is located in Champaign IL or Morton IL and does not offer relocation, is 1st shift, 100% on-site, and requires up to 5% domestic travel.
  • Caterpillar is committed to our customers, who build a better world with our products, services and solutions, and we are exploring new ideas and opportunities – innovating to discover the breakthroughs necessary for tomorrow’s growth.

Matching Summary

Match Score: 75

** Caterpillar UK is seeking a Customer Services Coordinator to enhance customer satisfaction by managing orders and resolving issues within their Product Support and Logistics Division. This on-site role in Champaign or Morton, IL, requires strong customer service skills and offers a competitive salary and benefits. **

Salary

Base: $72,360.00 - $108,540.00; Bonus/Equity: Incentive bonus*; Benefits: Medical, dental, and vision benefits*

Skills & Requirements

Must-have

  • Customer Focus
  • Service Excellence
  • Problem Solving
  • Relationship Management
  • Effective Communications

Nice-to-have

  • Solution-driven mindset
  • Close attention to detail
  • Experience leading teams
  • Project management experience

Key Requirements

  • 2+ years in a customer service facing role
  • Moderate computer skills (Microsoft Office Suite)
  • General knowledge of Order Entry
  • Associates degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter