Head Of Service Operations

KONE Elevators Pty Ltd

Service business development
Customer-centricity improvement
Operational excellence execution
Lead the development and execution of the country’s service business, implementing strategy and achieving budgeted targets

Job Summary

  • Lead the development and execution of the country’s service business, implementing strategy and achieving budgeted targets.
  • Drive KONE’s overall strategy and country’s holistic development as a member of the country’s Management Team.
  • Responsible for reaching budgets, customer satisfaction, data management, and service quality within the unit.

Matching Summary

Lead the development and execution of the country’s service business, implementing strategy and achieving budgeted targets.

Skills & Requirements

Must-have

  • Service business development
  • Customer-centricity improvement
  • Operational excellence execution
  • Market share growth
  • Profitability enhancement
  • Safety and quality culture

Nice-to-have

  • Innovative and collaborative culture
  • Employee engagement focus
  • Sustainability integration
  • Ethical business practices
  • Teamwork and trust

Key Requirements

  • Bachelor's degree in engineering or related
  • Minimum 15 years experience in service/maintenance
  • Minimum 10 years in leadership role
  • Proven track record of P&L management
  • Business planning & controlling experience
  • Budgeting and long term planning experience

Work Rights

Not specified

Tailored Resume

Cover Letter