Sr Customer Success Manager/customer Success Manager-paradox
Workday
Chicago, IL, USA
Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions
Customer success management
Account management
Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions
Job Summary
Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
Be the primary account manager to Paradox clients around the globe, helping them achieve their strategic business goals with our AI-powered solutions.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
Matching Summary
Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
Salary
Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, as well as annual refresh stock grants
Skills & Requirements
Must-have
enterprise SaaS solutions
customer success management
account management
client onboarding and training
product support and troubleshooting
global cross-functional teams
Nice-to-have
sun-drenched optimism and drive
curious minds and courageous collaborators
integrity, empathy, and shared enthusiasm
HR/recruiting software expertise
Key Requirements
8+ years customer success or account management experience
5+ years customer success or account management experience
8+ years supporting enterprise SaaS solutions
5+ years supporting enterprise SaaS solutions
Technical understanding of complex software ecosystems
Experience educating clients on products and providing training
Comfortable working with global, cross-functional teams and clients across different time zones
Demonstrated ability to engage across corporate functions