Wiley is seeking a Peer Review Performance Manager to oversee the delivery and performance of peer review services for its Research Publishing journal portfolio in Oxford. The role involves managing performance using data and metrics, ensuring high-quality service delivery, and driving continuous improvement in editorial workflows
Job Summary
The Peer Review Performance Manager ensures consistent, high-quality peer review and editorial office services aligned with Wiley Peer Review standards and best practices.
This role uses performance data, service benchmarks, and customer insight to monitor editorial office performance and drive continuous improvement.
Collaborate with internal teams to share insights, support strategic initiatives, and contribute to cross-functional improvement projects.
Matching Summary
Match Score: 85
Wiley is seeking a Peer Review Performance Manager to oversee the delivery and performance of peer review services for its Research Publishing journal portfolio in Oxford. The role involves managing performance using data and metrics, ensuring high-quality service delivery, and driving continuous improvement in editorial workflows.
Salary
34,700 GBP to 49,767 GBP
Skills & Requirements
Must-have
Peer review performance data
Service benchmarks and KPIs
CRM system for escalations
Scholarly publishing workflows
Operational data analysis
Nice-to-have
Externally managed editorial offices
Academic publishing experience
Operational improvement initiatives
Journal transition support
Key Requirements
Bachelor’s degree or equivalent professional experience
Peer review or editorial office management experience
Experience managing performance using data, metrics, and service benchmarks
Experience working with CRM systems
Knowledge of scholarly publishing workflows and peer review best practices
Ability to analyze operational data
Strong organizational and time-management skills
Clear, professional written and verbal communication skills
Proven problem-solving skills
Ability to manage sensitive performance conversations