Act as a point of contact for customers to handle queries, service requests, and follow‑ups in a timely and professional manner
Job Summary
Act as a point of contact for customers to handle queries, service requests, and follow‑ups in a timely and professional manner.
Ensure accurate and timely processing of sales and service transactions according to bank policies.
Support activities across consumer banking products including cross selling and referral of deposits, investments, bancassurance, loans, mortgages, and wealth management solutions.
Matching Summary
Act as a point of contact for customers to handle queries, service requests, and follow‑ups in a timely and professional manner.
Skills & Requirements
Must-have
Customer servicing and relationship building
Processing sales and service transactions
Adhering to regulatory compliance
Sales coordination and reporting
Consumer banking product support
End-to-end administrative support
Nice-to-have
Attentive and reliable service delivery
Proactive issue resolution
Collaborative team player
Key Requirements
Years of experience in banking or financial services